Returns & refunds.
Your right to withdraw, and how to use it.
Made-to-measure garments and standard products
Our bridal diracs labelled “Preorder” are made specifically for you, to your individual measurements, as stated in their product descriptions. All other products – for example our ready-made guest diracs (Luxury Guestwear), shaash, bags, jewellery and belts – are standard products.
How a made-to-measure order works
- After you place your order, we contact you on WhatsApp.
- You give us your measurements and any other individual requirements.
- We send you a written summary of your measurements and requirements, and you confirm it in writing. Please check it carefully.
- Production starts after your written confirmation. The estimated production time is 6–8 weeks, plus shipping time. Estimates are not guaranteed delivery dates.
- We use your measurements only to make your garment and to handle any related complaint (see Privacy).
Right of withdrawal
Made-to-measure garments: under Chapter 6 of the Finnish Consumer Protection Act, the right of withdrawal does not apply to goods made to the consumer’s individual specifications. As our made-to-measure garments are made to your individual measurements, the statutory 14-day right of withdrawal does not apply to them where the legal requirements for this exception are met. Before you place your order, the product description tells you that the garment is made to your individual measurements and gives the estimated production time. This exception is shown next to the garment at checkout when you order on our website, and it is always set out in this Returns & Refunds policy, which is also linked at checkout.
Standard products: if you are a consumer, you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. If your order arrives in parts, the period runs from receipt of the last item. If the last day falls on a weekend or public holiday, it moves to the next working day.
Choosing a colour or fabric alone does not make a product made to measure.
Changes to your order
Please contact us as early as possible. Changes to your measurements or requirements can usually be made before production begins. Once production has begun, changes may not be possible. If a change is possible but needs extra work or materials, we will tell you the price first and make the change only with your agreement.
Cancellation requests for made-to-measure garments
You can send a cancellation request online or by email or WhatsApp. A request is not accepted automatically: we review it and reply to you in writing. Where the statutory right of withdrawal applies, we always honour it. Where it does not apply, we may still agree to cancel your order; if so, we confirm any terms to you in writing before you accept them.
Production and delivery delays
Production and delivery times are estimates. If we expect a significant delay, we will tell you. If your order is delayed beyond what was agreed, you have the rights provided by the Finnish Consumer Protection Act, including, where the law allows, cancelling the purchase and receiving a refund. If you need your garment by a specific date, please tell us before you order; a date is only guaranteed if we have confirmed it to you in writing.
How to cancel, withdraw or send a request
Online: go to Manage your order / Returns & cancellations. Sign in with the email address you used for your order (we send you a one-time login code), open the order and request a return or a cancellation. You will receive an email confirming that we have received your request.
You can also tell us by email to salahsamira@hotmail.com or by WhatsApp (+358 46 944 5464). Include your name, order number, the items and the date you received them. You may use the model form below, but it is not required.
I hereby give notice that I withdraw from my contract of sale of the following goods: [items]
Ordered on / received on: [dates]
Order number: [number]
Name and address: [your details]
Date: [date]
Returning standard products
Send or bring the items back within 14 days of telling us, to Kastelholmantie 2, 00900 Helsinki. Unless agreed otherwise, you pay the return shipping. Please return items in the condition you received them; you are only responsible for any loss in value caused by handling beyond what is needed to inspect them.
Faulty, incorrect or non-conforming garments
Your statutory rights apply to all products, including made-to-measure garments – for example if a garment is faulty, if we send the wrong item, or if a garment is not made to the measurements and requirements you confirmed. Contact us within a reasonable time after you notice the problem, with your order number, a description and photos if available. Depending on the situation and the law, we will repair or replace the item, or offer a price reduction or a refund. We cover reasonable return costs for faulty or incorrect items. Whether a made-to-measure garment conforms to the contract is assessed against the measurements and requirements you confirmed in writing.
Refunds
If you withdraw from the purchase of a standard product, we refund the price and the original standard delivery cost within 14 days of your notice, using your original payment method; we may wait until the items are back or you have shown that you have sent them. If we accept the cancellation of an order before dispatch, we refund the full amount you paid, including delivery, unless we have agreed other terms with you in writing. You will not be charged any fees for a refund.
Nothing in our policies limits your rights under consumer law.
Seller: Samira Bridal Store · Business ID (Y-tunnus) 3223612-2 · Kastelholmantie 2, 00900 Helsinki · salahsamira@hotmail.com · WhatsApp +358 46 944 5464